You will get your new card at your regularly scheduled WIC appointment. If you do not have an appointment scheduled, contact your WIC clinic. 

You will start using your new WIC card June 1. 

You can set your PIN by:

• Calling the New Mexico WIC Card Management Line: 1-833-998-4691

• Using your myWIC app: 

  • Tap the 3 lines for the menu

  • Find the card that starts with 2777

  • Tap the edit button and select ‘Manage PIN’

• Using ebtEDGE: you can create an account or link your account if you have SNAP. https//www.ebtedge.com 

• Note: You must set your PIN before you go shopping.

Bring your old (chile) WIC card to your next appointment. WIC staff will be collecting them at the office. 

If you forgot your PIN or want to change your PIN, you can update it using myWIC, or by calling the NM WIC Card Management Line: 1-833-998-4691 or by using ebtEdge. Follow the same steps you used to set your PIN.

There are four ways to request a replacement card. If you need a card quickly or if it is close to the end of the month, please contact your local WIC office. It can take 7-10 business days to receive a card by mail.

• On myWIC, go to Card Management under Account. Find the card that starts with 2777 and tap the edit button. Select Replace Card. myWIC will then provide options to replace your new card through the mail or at your local WIC office.

• Call 1-833-998-4691 and follow the instructions to get a replacement card through the mail.

• Using ebtEdge. You can request a card replacemment through thier portal. 

• Contact your WIC office. 

If you have not received your replacement card by mail after 10 business days, contact your local WIC office for assistance.

Get help with your New Mexico wic card by:

• Using the myWIC app. You can set or change your PIN, check your current and future month benefits, get help with shopping, cancel your card and request a replacement, and mangage your appointments.

• Call the New Mexico WIC Card Management Line 1-833-998-4691. You can set or change your PIN, check your current month’s benefits, and cancel your card and request a replacement.

• Using ebtEdge. You can set or change your PIN, and check your current and future month benefits.

• Contacting your local WIC office. If you have additional questions about your card or if you need to make changes to your benefits.

When registering for myWIC, the app will ask you to enter a card number. You can enter the card number from your new WIC card. 

• PIN Not Selected: A PIN is not set for this card. You can set a PIN with myWIC or by calling 1-833-998-4691.

• Invalid PIN: A PIN is set for this card, but the incorrect PIN was entered.The card will automatically lock on the fourth try of an incorrect PIN. If you forgot your PIN, you can reset it easily with myWIC or by calling 1-833-998-4691.

• PIN Tries Exceeded: If you enter the incorrect PIN four times, the new card will be locked. You will see an error message that says “PIN Tries Exceeded.” If you get this message, you can use myWIC or call 1-833-998-4691 to reset your PIN. Once the PIN is reset, you can swipe your WIC card again and enter the new PIN at checkout. If you do not reset your PIN, the card will unlock automatically at midnight.

• No Account on File: Contact your local WIC office for assistance.

Starting June 1, if you enter the incorrect PIN four times, the new card will be locked. You will see an error message that says “PIN Tries Exceeded.” If you get this message, you can use myWIC or call 833-998-4691 to reset your PIN. Once the PIN is reset, you can swipe your WIC card again and enter the new PIN at checkout.

If you do not reset your PIN, the card will unlock automatically at midnight.

If you have myWIC, you can freeze your new WIC card. The freeze will place a temporary hold on your new WIC card and you will not be able to use it at the store. You can unfreeze your card at any time. You must unfreeze the card before you shop.

In myWIC, go to Card Management under Account. Select the card starting with 2777. Tap the edit button and select Freeze Card.

If you have myWIC, you can check your benefits if your card was cancelled or frozen.

If you do not have myWIC, call 1-833-998-4691 to check your benefits if your card is frozen. If your card was cancelled, you can contact your WIC office to check your benefits.